FAQ’s
About Branding
How do I know if my brand needs a refresh?
There are many reasons to refresh your brand—expanding your market, attracting more customers, adapting to business changes, or simply updating an outdated look.
If you’re asking yourself this question, it might just be the right time!
Can I do branding on a small budget?
Of course! We can always adjust to your budget or find a solution that works for you. You can also email us asking about our sprints—we’ll chat and see what’s the best fit. And if needed, we’re happy to refer you to other designers!
What happens if I don’t have a design team to implement the branding?
No worries! We’ll go over this in our first meeting and can include easy-to-use templates to make things easier for you. Plus, you’ll get a brand manual with all the do’s and don’ts of your new brand. And if you ever need more designs down the road, we’re here to help!
How long does the branding process take?
How do you ensure the design fits my vision?
Our process starts with a discovery meeting, where we dive into your brand’s vision and goals. From there, we build a design strategy to bring it to life and get the best results.
Can you help with printing, packaging, or production?
Yes! We’ll help you find the best printing option and handle all the communication with the printers for you. Once everything’s ready, we’ll let you know—it’s that easy! No stress, no back-and-forth, just great prints waiting for you.
About Web Design
How long does it take to design a website?
What website platforms do you work with?
We primarily build websites on WordPress, crafting custom designs tailored to your needs—no templates here! For e-commerce, we also work with Shopify to set you up for success.
Will I be able to edit my website after it’s launched?
Yes! You’ll have full access and all the logins to update whatever you need. Plus, we’ll provide a simple guide to help you edit text, images, and anything else your website requires.
Do I need to provide content for the website?
Before we start development (or ideally before design), we’ll need the final text and images for your site. If you need help with content, we’re happy to assist for an additional cost.
What happens after launch?
Once your project is live, we’ll provide a manual to help you make small updates, like changing text and images or adding project updates. Depending on the project, we may also offer a maintenance service.
Do you offer ongoing support after the project is completed
We sure do! If you need ongoing support, we can create a maintenance plan to keep your site updated and running smoothly.
About Payments
Are there any payment plans?
Payments are split into three parts: 50% upfront before we start, 30% after the first design phase is approved, and the final 20% before any deliverables are handed over.
If you need a payment plan, just let us know—we’d be happy to create a custom option for you.
Are there any additional costs I should know about?
Some projects may have additional costs for things like fonts, photography, domain, hosting, plugins, and Shopify themes. These are third-party services, and the payments go directly to those providers.
If there are any extra costs, we’ll let you know upfront so there are no surprises along the way.
What is your payment method?
If you need or prefer a payment method, please let us know.
General Inquiries
How soon can we start?
We’re ready when you are!
Head over to our contact page, shoot us an email, or book your meeting—let’s get started!
How involved do I need to be in the process?
We value your input since you know your brand best! Depending on the project, we’ll have a few key meetings—typically at the start, middle, and end. Your engagement in these helps ensure the best results. We respect your time, so we keep meetings focused and efficient.
Do you offer any free resources or advice?
Yes! We provide free guides to help you get started, especially if you’re working with a limited budget. You can check them out on our Resources page.
What can I expect when working with you?
Our best.
We’ll be highly involved every step of the way, working closely with you on short-term goals to gather maximum feedback as we move toward the final deliverables. We’ll provide a link so you can track our progress, and we’ll reach out for any upcoming meetings to discuss where we’re at. Everything is done with openness, transparency, and collaboration.
What if I need additional design work later?
We’re here whenever you need us! Whether it’s a one-time project or ongoing support, we’re happy to work with you. If you’d like to discuss a long-term partnership, let’s chat and find an arrangement that works for both of us. Just send us an email!